Our Customer Service team is available:
09.00 - 18.00 Monday to Friday
09.00 - 17.00 Saturday
Customer Service Team
TK Maxx and HomeSense
50 Clarendon Road
Our switchboard number is +44 (0) 1923 473000.
We are available from 09:00 to 17:00 Mon to Fri.
For Property enquiries, click here.
For Store Development enquiries, click here.
For Media enquiries, click here.
If we get something wrong then we’ll work hard to put it right. If you have a complaint it’s best to try and resolve it at the time with the store concerned or with our Customer Service team using the contact details above.
In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to The Retail Ombudsman which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them.
The Retail Ombudsman, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP
Tel: 0845 680 3548